Apple is a conscientious company, and it has cultivated this reputation through sheer hard work, top-notch products, and highly responsive and emphatic customer support. It has a comprehensive after-sale customer support program and takes all its complaints seriously. In this article, we take an in-depth look at Apple’s replacement service and how and whether Apple gives a refurbished iPhone as a replacement or not.
How to get Apple to replace your iPhone for free?
Apple will replace your iPhone for free when you take it to an Apple store within 14 days of its purchase, and it is established that the phone has a manufacturing fault or is damaged. If you have an older iPhone model and AppleCare+, Apple will replace your phone with a refurbished one. It is called the “Service Replacement Device” and is as good as the new one. If by any chance, Apple has run out of refurbished phones at the Apple store, it will then provide you with a brand-new iPhone.
Apple refurbished iPhone is a hot commodity and is much sought-after too. It is because Apple replaces every faulty component during refurbishment and replaces the outer case, battery, and screen. The iPhone gets a complete overhaul and is also assigned a new warranty, which is why it is regarded as good as a brand-new iPhone.
The refurbished iPhone also gets new packaging. It will be most likely a plain white box. The “Apple Certified Refurbished” sticker is also attached to it along with a new and unique model no, which usually starts with the letter ‘N’. All the settings of the phone are reset to factory default settings.
How much time does Apple take to give a replacement iPhone?
If you take your faulty iPhone to the Apple store, you will get its replacement the same day after Apple checks and inspects the faulty device. However, if you cannot go to the Apple Store for one reason or the other, Apple offers an express service called Apple Express Service, through which you can get a replacement iPhone in 3-5 days.
The best thing about this facility is receiving the replacement iPhone when you haven’t even sent the damaged one. You have to be covered under the Apple Care+ program. Here’s how it works.
- You request Apple that you want to use the Apple Express Service.
- Apple sends you a replacement iPhone within 3-5 days after receiving your request.
- Once you get the replacement iPhone, you send back your defective iPhone within 10 working days of receiving your replacement iPhone.
- Apple sends you instructions on how to send the damaged iPhone.
- The service is available free of cost for Apple customers.
- Apple might charge you a fee if your phone is not covered under Apple Care+, Apple limited warranty, and Consumer Law.
- If the damage to the iPhone happened under the “accidental damage” category, then Apple will charge you USD99 for it. It would help if you insured your iPhone under AppleCare+ insurance to avail of this facility.
Reasons why Apple will replace your iPhone?
As a general rule, Apple will replace your iPhone if it is established beyond reasonable doubt that the iPhone had a manufacturing default. All the other damages like water damage and accidental damage do not fall under Apple’s replacement scheme purview.
Suppose a large number of iPhone users are facing a similar issue. In that case, it becomes a common problem, and Apple is likely to compensate all the users by offering them replacement phones.
Common reasons for a phone’s replacement can be;
- Faulty camera
- Bloated battery
- Wi-Fi failure
- Power failure
- Any internal software failure
- Hardware failure
You have to plead your case well before Apple’s technician and make him realize that the fault you are referring to is caused by Apple, not because of your negligence. If you could do it successfully, Apple would gladly replace your phone.
Of course, you can fall back on Apple Care+, one year warranty, and consumer rights to find a favourable solution to your problem.
However, you must present your case honestly and truthfully. Do not resort to lies and cheating. The technicians have a way of detecting lies and can tell if you are exaggerating something. They are professional at it and face hundreds of customers probably daily. So, you won’t be able to deceive them, and honesty is always the best policy.
Buying refurbished iPhones from 3rd party:
Buying directly from Apple Store is always a good idea; however, if you want to buy a refurbished iPhone from a third party. Wise Market in Australia should be your choice. It is an incredible online forum to buy refurbished iPhones as well as other smartphone brands. It offers a 13-months warranty, a 21-day money-back guarantee, and minimum best possible price. Shop at Wise Market and enjoy its unparalleled service.
That wraps up our topic of does Apple give refurbished iPhones as a replacement? We hope now you know the answer to this question. We have also highlighted other issues related to an iPhone replacement related to this topic. Hope you will find it helpful.