There are several things to keep in mind when booking on Viator. First of all, it’s owned by TripAdvisor, and charges a variable commission. Second, last-minute bookings aren’t allowed, and third, there’s no money-back guarantee. That’s why I’ve listed all of these things below. Once you’re done reading, I hope you’ll make an informed decision!
Viator is a TripAdvisor-Owned Company
When Viator purchased GetYourGuide, the travel planner website, the company gained an edge over its competition by offering mobile and web-friendly booking features. The Viator travel planner app, which also powers the Things to Do booking platform, offers an array of booking options and features, making it easier for consumers to plan a trip. And, since the site’s reviews are so important for users to decide whether to book with a particular provider, it was an excellent choice for Tripadvisor’s Things to Do site.
After being acquired by TripAdvisor in 2014 for $200 million, Viator quickly became one of the most popular destinations for tours and activities. While the company has a strong presence on the site, the business has been struggling to grow and improve user experience. As a result, it is considering going solo. While TripAdvisor is restructuring some of its businesses, Viator will stay in operation.
It Charges a Variable Commission
Unlike many other online travel companies, Viator charges a variable commission for each sale, rather than a fixed commission rate. The fee depends on the price of the product. The company will charge you the fee when your offer sells, and the price you set must be below the average price set on other channels. This commission structure can lead to problems for tour operators whose revenue is dependent on their own marketing and sales.
Some operators have expressed concerns about Viator’s cancellation policy, but others believe this new feature is a boon for their business. While Viator has historically said it could not rank brands, it has started to rank operators in its platform and increase their commission. In recent months, the company has openedly admitted it can rank products through the algorithm. While the algorithm combines keywords and reviews, some operators remain wary. They may find the commission too high to justify the risk.
It Doesn’t Allow Last-Minute Bookings
If you want to book a tour on a whim, there are many options. Viator has a unique product quality standard, which makes it more likely that a tour operator will be of high quality. You can tell if a tour operator is good if they have six high quality photos of the activities listed. You can also tell if a tour operator is good if they allow instant confirmations and mobile tickets. The problem is that even if you plan on booking a tour a few weeks in advance, it may not be possible to do so.
In addition to the BBB rating, customers can contact Viator to voice complaints or ask questions about the tours they are considering. Viator’s customer support staff responds to any concerns on the BBB platform, so you can feel comfortable making a complaint. Alternatively, you can book a tour with Viator directly. This way, you can choose a tour operator based on your own preferences.
It’s Not Refundable
Generally, you can get a refund for a trip if you cancel it less than 24 hours before departure. If you cancel your trip less than 48 hours before departure, you must contact Viator to initiate a refund. Viator will then credit your account. After 48 hours, your refund will take up to seven business days to process. You must provide evidence that Viator is at fault for your cancellation.
When you make a reservation on Viator, you will receive an itinerary and a confirmation voucher. You can use these to make your travel plans with your travel agent or Viator. If you need to cancel the trip for any reason, you should contact Viator immediately. Otherwise, your reservation may not be available. This may affect your trip, which will cost you money. However, if you make a mistake, you can always get a refund. read more